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Refund and Returns Policy | ElekUS
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Refund and Returns Policy

This Agreement was last modified on 2 August 2020.

Return Policy (Refund Policy)

  • Steam games cannot be refunded even if played for less than 2 hours. Steam refunds do not apply if you buy through our service
  • Refunds are made if there is a problem with the CD key from the supplier, and/or the stock of the game ordered runs out
  • Refunds do not apply if the buyer made a mistake, for example: Buy DLC without having the base game, or share the CD key with someone else
  • Refunds are not valid if the buyer does not pay attention to the product description, for example: The computer is not supported because the system requirements are inadequate, or redeemed the code on the wrong platform.
  • Buyers make mistakes such as: giving the redeem code to someone else (REDEEM CODE IS ONLY ONCE USED)
  • Games that have been purchased cannot be exchanged or returned for any reason
  • The problematic CD key will be replaced with a new CD key if an error occurs on the supplier’s side
  • CD key replacement takes 4 working days
  • CD key replacement is carried out if it is proven that there is an error from the supplier (must attach proof/screenshot)
  • Some CD key region locks. Only available in Indonesia. There is no CD key replacement if the buyer is outside Indonesia.
  • Complaints about CD key problems are not valid if the game is sold to someone else, or exceeds 7 days (a week)
    WARNING!! GAME CODE PROVIDED BY ELEKUS PARTY. THIS GAME REDEEM CODE IS SECRET. DO NOT GIVE THIS CODE TO ANYONE. REDEEM CODE CAN ONLY BE USED ONCE USE. IF YOU GIVE THIS CODE TO ANOTHER PERSON, THEN ELEKUS PARTIES WILL NOT BE RESPONSIBLE.

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